The Call Recording Dilemma: Abundant Data, Absent Coaching
Mountains of Recordings
Call recording systems capture data but leave you with hours of content to review
Manual Pattern Hunting
Manually searching for coaching moments is time-consuming, with critical patterns remaining hidden
Mixed Feedback
Subjective evaluation processes lead to inconsistent coaching
Multiplying Coaching Needs
Inability to deliver personalized coaching as teams grow and individual needs diversify
Missing Practice
Gap between identifying improvement areas and providing practice opportunities
How Most Sales Managers Do This Today
The Manual Analysis Nightmare
Most sales managers either listen to hours of call recordings manually (and burn out) or rely on subjective gut feelings about what reps need to improve. When they do provide coaching, it’s based on personal opinion rather than systematic analysis of what actually works.
Managers can’t possibly listen to every call and spot patterns
Subjective feedback varies wildly between managers
Coaching focuses on style preferences rather than buyer impact
Critical patterns get missed because humans can’t process volume at scale
Result
Coaching becomes inconsistent, time-consuming, and often misses the patterns that matter most for closing deals.
Introducing Top Rep: Your Synthetic Sales Coach
Top Rep provides 24/7 AI-powered coaching that scales personalized guidance across your entire team, eliminating coaching bottlenecks and accelerating performance improvements.
Sales Managers/Leaders
Scale coaching efforts and optimize team performance
Sales Representatives
Access self-directed improvement and ongoing development
Revenue Operations
Gain visibility into sales function performance and trends
Features
Top Rep provides 24/7 AI-powered coaching that scales personalized guidance across your entire team,
eliminating coaching bottlenecks and accelerating performance improvements.
Automatic Call Analysis
AI identifies what’s working and what isn’t for each rep across all calls Visual: Dashboard showing rep performance patterns and coaching opportunities
Video Evidence Clips
30-90 second clips of actual call moments that need improvement or celebration Visual: Gallery of clips with coaching annotations
Performance Improvement Tracking
Measure if coaching is actually improving call performance and win rates Visual: Before/after metrics showing rep improvement over time
“AdamX identifies and clips the moments that matter so I can focus my coaching where it counts.”
– Josh Davis, Sales Manager at Buildkite
How It Works
Convert coaching recommendations into role play scenarios with one click
1
Connect Same day setup
Link your call recording system
2
Analyze Within 2 weeks
AI reviews calls and identifies coaching opportunities
3
Coach Ongoing
Use video evidence and insights to improve rep performance
The Innovation That Makes This Possible
Synthetic Buyer Agents
- Thinks like your customers
- Spots manager blind spots
- Objective coaching feedback
Pattern Recognition AI
- Analyzes thousands of calls
- Top performer insights
- Coaching consistency at scale
Clip Extraction Engine
- 30-90 second coaching clips
- No manual call review
- Revenue-focused moments
Seamlessly Works With Your Existing Tools
Testimonials
AdamX is really powerful! AdamX identifies and clips the moments that matter so I can focus my coaching where it counts.
Josh Davis
Sales Manager At Buildkite
This is very, very valuable. I think it’s the aggregation of that data that supports the feedback from voice of the customer to product that as we are developing our products, it would be very valuable.
Deirdre Leone
Chief Customer Officer At ContractPodAI
I love this. The tool is going to be extremely useful for us. It gives us a map and a compass – enabling us to see the journey but also tell us where we are. That alone provides tremendous value vis-a-vis competitors because we don’t really ever have this kind of visibility.
Chris Larkins
VP of Sales At Buildkite
This is one of the best thing for sales managers and leaders because nobody has time to listen to calls.
Michael Thome
SVP Sales At ContractPodAI
The potential is limitless. I’m very excited about this – it’s one of the coolest things I’ve seen that has so much value for addressing our biggest challenges with pipeline and enablement.
Noah Marks
SVP of Revenue Operations and Strategy at Diligent
Frequently Asked Questions
What is AdamX?
AdamX is a platform that helps companies become the top vendor on their buyers’ shortlists by leveraging AI-powered synthetic buyers to analyze and optimize the entire buyer journey. Our technology provides critical insights into how your company compares to competitors at every stage, enabling you to enhance your go-to-market strategy and outperform in the sales process.
What is a synthetic buyer?
A synthetic buyer is an AI model trained to think and act like your ideal customer. It simulates the entire buyer journey—from initial research to the final purchase decision—by interacting with your company’s touchpoints (website, marketing materials, sales calls) and those of your competitors. It provides detailed feedback and scoring at each stage, mimicking real customer behavior and sentiment. This allows you to see how your product compares in a competitive landscape through the lens of an actual buyer.
How is a synthetic buyer trained?
Synthetic buyers are trained using a combination of publicly available information, data you provide, and advanced AI technology. We begin with a brief intake interview to understand your target personas and business context. Using this information alongside extensive market data, we create a synthetic buyer that accurately represents your ideal customer. If available, we can further refine the model using your company’s call recordings and other proprietary data. The synthetic buyer is tailored to your specific industry, target personas, and competitive environment, using real-world data and interactions to enhance the accuracy of its journey assessment.
What is the “Top Journey” feature?
The Top Journey is a key feature of AdamX that analyzes your entire buyer journey against your competitors. Using synthetic buyers, it interacts with all touchpoints in the buying process—from initial Google searches to final sales calls—and provides a comprehensive score for your company and your competitors. It delivers detailed insights into strengths and weaknesses at each stage, enabling you to optimize your go-to-market strategy and make data-driven decisions to improve your positioning.
What is the “Top Rep” feature?
The Top Rep feature focuses on enhancing sales call performance. It uses synthetic buyers to analyze sales calls, provide detailed feedback, and offer solutions for improvement. The feature can review recorded calls to identify performance patterns and even conduct role-play sessions with your sales reps, helping them consistently refine their approach and close more deals.
How does AdamX TopRep compare to CallAI tools like Gong or Chorus or Firefly?
While tools like Gong and Chorus (now Zoominfo) offer valuable insights, AdamX provides a unique buyer-centric approach. We train synthetic buyers on your entire buyer journey data, including competitor interactions—areas these tools don’t cover. Our synthetic buyers analyze calls and touchpoints from the buyer’s perspective, rather than just providing mechanical metrics. Additionally, we offer actionable solutions and role-play opportunities, allowing your team to engage directly with synthetic buyers to refine their skills. This holistic approach enables you to optimize your strategy based on comprehensive buyer insights, setting AdamX apart from other sales intelligence tools.
How does AdamX handle private or proprietary information?
AdamX is committed to data privacy and confidentiality. We only use publicly available information and data that you explicitly share with us. For competitive analysis, we share observations and scores only if the information has not been marked as private or proprietary. We comply with all relevant data protection regulations, including CCPA and GDPR, and can adjust our approach to meet your specific privacy requirements.
How accurate is the synthetic buyer compared to real buyers?
Our synthetic buyers are highly accurate, typically achieving 90–95% effectiveness in mimicking real buyer behavior. This high level of accuracy is due to our sophisticated AI models and comprehensive training process. We continuously refine our models based on real-world outcomes and feedback, ensuring they remain highly effective at simulating real buyer behavior as they are exposed to more data from your interactions.
What kind of results can we expect from using AdamX?
By using AdamX, companies can significantly improve their position on buyer shortlists, potentially becoming the top choice for more prospects. This often translates into higher win rates, as being the top choice correlates with winning deals 84% of the time. You’ll gain deep insights into your competitive positioning, identify weak points in your buyer journey, and enhance sales call performance, leading to more effective go-to-market strategies and increased revenue.
How much time and effort does it take to implement AdamX?
Implementing AdamX requires minimal time and effort from your team. The initial setup involves a 30–60-minute intake interview with key stakeholders. If you opt to integrate with your call recording system, we handle all technical aspects. The ongoing time investment is flexible—you can decide how deeply to engage with the insights and role-play opportunities we provide. Many companies find that the time saved through streamlined sales processes and improved win rates far outweighs the initial implementation effort.
How does AdamX handle sentiment analysis?
AdamX leverages AI to gauge buyer sentiment at each stage of the journey, providing feedback on key areas such as messaging, demo performance, and overall buyer engagement. By scoring sentiment, we help you identify areas for improvement and understand how effectively your reps are connecting with buyers.
Experience It Firsthand!
Get in Touch to Book a Demo